When users utilise the manual call up wizard, they cannot currently send a cancellation email, except via finding the email in Outlook to advise of a cancellation.
The user then calls off the item, then sends a new email via a new call up. It would be preferable to have an email go out to advise of cancellation/rescheduling. This wouldn't be automated, but if an item is rescheduled, we should offer different email templates to ensure the user can keep suppliers aware of changes. Feedback in the field suggests that the emails look like "new" call ups and are confused for old bookings for the same job.
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